FAQ

  • How are these shirts limited edition?

    Each t-shirt is offered for sale for a 7 day sales period.

  • When will I receive my shirt?

    Shirts will ship approximately 7-10 days after the sales period ends. If your order contains multiple designs, the order will not be fulfilled until the sales period for each shirt ordered is complete. (When all shirts in your order are listed as shipping, your order will ship!)

  • What if the shirt I buy does not reach 50 sales?

    Shirt sales must reach 50 units sold to go into production. If a shirt misses the 50 shirt minimum, we will reach out to the business to see if they would like to purchase the remaining shirts. If not, all sales of that shirt will be refunded.

  • How do I know when new shirts are added?

    We will drop small batches of new shirts on Tuesday and Friday afternoons. (Following us on Facebook or Instagram is a great way to see new drops shortly after they launch.)

  • How do I get a shirt for my business?

    • We’re accepting requests for shirt designs from business owners only. If you would like to see your favorite establishment on this list, forward the owner this link (wegiveashirt.showpony.co) and tell them to “Get with the program!”
    • When we verify a request, we’ll add your business to our designer’s queue. Once designed, we’ll share the live store link.
    • From there, it’s a team effort! We’re designing, printing, and distributing the shirts – we need you to sell them – reach out to your network, post them on your social, tell all your friends.

  • I submitted a request for my business. When will my design be on the website?

    We have received hundreds of requests. Right now, our design partner Wier / Stewart has the bandwidth to complete 20 designs per week. While we hope to accommodate as many businesses in need as possible, we can't guarantee everyone who's requested a shirt to be designed will be selected. The order in which shirts are designed is determined by our team and is based on a series of internal factors. You will receive an email with your design 1-2 hours before it launches. Thanks for your patience!

  • What if I selected the local pick-up option when it was available before the Shelter in Place order?

    In compliance with the guidelines from the state regarding safe practices amid COVID-19, we are no longer offering local pickup. If you have already purchased a shirt and selected local pickup, we will send out further details once production is complete.

  • What is the refund / exchange policy?

    At its core, this is a fundraiser. Because we print shirts to order, once your order is placed, the sale is final and exchanges will not be possible.

  • Oops! Did we package the wrong item?

    Exchanges for incorrect packaging is available at Showpony's Showroom at 980 Broad Street, Augusta, GA 30901 on Mondays, Wednesdays, and Fridays from 12:00 pm to 3:00 pm. This will be a curbside pickup only. Please pull up to the curb in front of Showpony, turn on your hazard lights, and call our office at (706) 829-0171. We'll bring your exchange out! It's as simple and as awesome as that! (As this is a made-to-order sale, we are unable to make any exchanges for incorrect sizing. What was ordered is all we're able to provide.)